Privacy Policy
PRIVACY POLICY
Last Updated: 14 October 2026
At ARENIÉE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and shared when you visit www.areniee.com, place an order or contact us.
1. Information We May Collect
Depending on how you interact with our website, we may collect:
Personal and contact information: Your name, email address, phone number, billing address and delivery address.
Order information: Products purchased, selected sizes, order history, payment status and related transaction details.
Payment information: Payments are processed through the payment options made available at checkout. We may receive transaction confirmations and related payment information from the relevant payment service provider. We do not intend to collect or store complete card details unless specifically required through a secure and authorised payment process.
Technical information: Information such as browser type, device information, IP address and website usage data may be collected through server logs or website technologies, where enabled.
Communications: Information you provide when contacting our customer support team, including order numbers, photographs and details relating to a return, replacement or delivery issue.
2. How We Use Your Information
We may use personal information to:
- Process, confirm and fulfil orders.
- Arrange shipping and delivery.
- Process payments and maintain transaction records.
- Respond to customer enquiries and provide support.
- Review return, replacement, damaged-product and missing-item requests.
- Send order updates and service-related communications.
- Improve website functionality, customer experience and product information.
- Detect, investigate and help prevent fraud, misuse or security incidents.
- Meet applicable legal, regulatory, accounting and record-keeping obligations.
Marketing communications, where offered, will be handled in accordance with applicable requirements and any consent or preferences that apply.
3. How Information May Be Shared
We do not intend to sell your personal information to third parties.
Information may be shared when reasonably necessary with:
- Payment service providers to process transactions.
- Shipping and logistics partners to deliver orders.
- Website hosting, e-commerce and technical service providers.
- Analytics or marketing service providers, where such tools are used.
- Professional advisers, regulators, law-enforcement authorities or other parties where required or permitted by law.
Service providers may process information on our behalf or under their own applicable privacy terms. Information will be shared only as appropriate for the relevant purpose and subject to applicable requirements.
4. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage or provide other enabled features.
The types of cookies used depend on the tools and integrations active on the website. Where required, consent will be requested before non-essential cookies or similar technologies are used.
You may be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Data Security
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will handle information responsibly and address security concerns in accordance with applicable requirements.
6. Data Retention
Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, record keeping, dispute resolution and compliance with legal obligations.
Retention periods may vary depending on the type of information and the applicable requirements.
7. Your Privacy Choices and Rights
Subject to applicable law, you may request access to, correction of or deletion of personal information held about you. You may also raise concerns about how your information is handled or withdraw consent where processing depends on consent.
Some information may need to be retained to fulfil legal, accounting, security or transaction-related obligations.
To make a privacy-related request, contact contact@areniee.com. We may need to verify your identity before processing the request.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies.
We encourage you to review the relevant privacy policies when using external services. This policy applies to ARENIÉE's handling of information and does not replace the policies of third parties.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where such collection is not permitted by applicable law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the concern.
10. Changes to This Policy
We may update this Privacy Policy when our practices, website features or legal obligations change. The revised policy will be published on this page with an updated date where appropriate.
11. Contact Us
For privacy-related questions or requests, contact:
ARENIÉE
Email: contact@areniee.com
Phone: +91 96247 33440
Address: A-25, Central Park, GIDC, Pandesara, Surat – 394221, Gujarat, India.