Refund & Cancellation Policy

Last Updated: 14 October 2026

At ARENIÉE, we want you to feel confident about your purchase. Please review this policy carefully to understand when a return or replacement request may be considered.

1. General Return Policy

ARENIÉE does not accept general returns for change of mind.

Eligible requests may be considered for issues such as:

• A size different from the one ordered being supplied.
• A genuine fit issue reported to our team immediately after delivery.
• A product received in a damaged condition.
• An incorrect product or a qualifying product discrepancy.

Eligible requests must meet the reporting deadlines and product-condition requirements described below. Nothing in this policy limits a remedy required under applicable law.

2. Reporting Deadlines

General eligible requests: Contact our team within 5 days of delivery.

Damaged products: Email contact@areniee.com within 48 hours of delivery, including your order number and clear photographs showing the damage.

Fit issues: Inform the ARENIÉE team immediately after delivery so the concern can be reviewed promptly.

Requests submitted after the stated reporting periods may not qualify under the standard policy, except where applicable law requires otherwise.

3. How to Request a Return or Replacement

To report an issue, email contact@areniee.com with:

• Your order number.
• A description of the issue.
• Clear photographs, where relevant.
• Any additional information requested by our team.

Please wait for instructions from our team before sending a product to the return address.

4. Product Condition

Unless the reported issue makes this impossible, the product must:

• Be unused and unworn, except to the extent necessary to identify a genuine defect or fit issue.
• Include its original packaging, tags, labels and accessories.
• Be returned in the condition in which it was received, except for the reported damage or discrepancy.
• Be available for inspection and quality-control verification.

Requests may be declined where inspection establishes that the product has been used, altered or damaged after delivery, or is returned without required packaging or tags, except where applicable law requires otherwise.

5. Incorrect Size or Fit Issues

If ARENIÉE supplies a size different from the size ordered, contact us within the applicable reporting window.

If the product has a fit issue, inform our team immediately after delivery. The team will review the request and communicate the available resolution.

Any approved exchange is subject to product inspection, availability and applicable law.

6. Damaged, Incorrect or Missing Products

If you receive a damaged product, report it within 48 hours of delivery by emailing your order number and clear photographs to contact@areniee.com.

If the product delivered is incorrect, contact us within 5 days of delivery with your order number and supporting photographs.

If an item is missing from your order, email us with your order number and photographs of the parcel and its contents so that we can investigate.

If your parcel appears tampered with before acceptance, please refuse delivery and inform ARENIÉE immediately.

Our team will review the information and communicate the applicable resolution in accordance with this policy and applicable law.

7. Products Purchased at Exhibitions

Products purchased at exhibitions are not ordinarily eligible for returns under our standard policy.

This restriction does not exclude remedies required under applicable law for defective, incorrect or misdescribed products.

8. Products Purchased Using Store Credit

Products purchased using store credit are not ordinarily eligible for return or exchange under our standard policy, except where a remedy is required by applicable law.

9. Store Credit and Refunds

Where an eligible request is approved, store credit is the standard resolution instead of a refund to the original payment method, subject to applicable law and the circumstances of the claim.

• Store credit is valid for 6 months from the date of issue.
• Store credit will be issued after the returned product has been received, inspected and accepted.
• Store credit will be issued only once per order under the standard policy.
• A product may be eligible for return only once under the standard policy.
• Shipping charges may be deducted from the credited amount where applicable and permitted by law.

How to Access and Use Store Credit

1. Log in using the email address used for the original purchase.
2. View the available store credit and order information through the facilities provided by the website.
3. Apply the available store credit at checkout, where supported.

Store credit is subject to the value issued, its 6-month validity period and applicable checkout conditions.

10. Inspection and Processing

All eligible requests are subject to verification by ARENIÉE.

If a return or replacement is approved, our team will communicate the collection or return-shipping instructions. A replacement or store credit will be processed after the returned product is received and the required checks are completed, unless applicable law requires a different remedy or timeline.

Reverse pickup availability may vary by location. If pickup is unavailable, our team will provide return-shipping instructions.

11. Return Address

Please contact us before sending a product to the return address so that the return can be identified and processed correctly.

ARENIÉE Returns
A-25, Central Park, GIDC, Pandesara,
Surat – 394221, Gujarat, India.

12. Cancellation Policy

Customer-initiated order cancellations are not ordinarily accepted once an order has been placed.

ARENIÉE may cancel an order if a product is unavailable, fails a quality-control check or cannot be fulfilled for a valid reason. If ARENIÉE cancels an order, the customer will be informed and the applicable payment remedy will be handled in accordance with applicable law.

13. Contact Us

For return, replacement, refund or cancellation-related questions, contact:

Email: contact@areniee.com
Phone: +91 96247 33440
Address: A-25, Central Park, GIDC, Pandesara, Surat – 394221, Gujarat, India.

Please include your order number in all communications.