Shipping & Delivery Policy
Last Updated: 14 October 2026
At ARENIÉE, we aim to deliver your footwear safely and efficiently. Please review the following shipping and delivery terms before placing an order.
1. Shipping Charges
ARENIÉE offers free shipping on orders above ₹7,000.
For orders below ₹7,000, the applicable shipping fee will be displayed at checkout before payment. Please review the total order value and shipping charge before completing your purchase.
2. Order Processing and Delivery Timeline
The estimated delivery timeline is 7–10 business days from order confirmation.
This is an estimate and may vary depending on your delivery location, courier operations, public holidays and circumstances beyond our reasonable control.
3. Dispatch Location
All products are packed and shipped from Surat, Gujarat, India.
4. Payment Methods
We accept the following payment methods through the options available at checkout:
- Credit cards
- Debit cards
- UPI
Cash on Delivery (COD) is not available. Orders must be paid for successfully before processing.
5. Order Tracking
Once your order has been shipped, tracking information will be shared through the contact details provided at checkout.
If your tracking information is unavailable, appears incorrect or shows an unexpected delivery status, contact us with your order number.
6. Delivery Address
Orders will be delivered to the shipping address submitted at checkout. Please verify your name, phone number, PIN code and complete address before placing your order.
If you notice an error in your delivery details, contact us as soon as possible. Changes may not be possible once an order has been processed or shipped.
7. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number and tracking details so that we can review the issue.
8. Damaged or Tampered Shipments
If your parcel appears tampered with at the time of delivery, please refuse acceptance and inform ARENIÉE immediately.
If you receive a damaged product, report the issue within 48 hours of delivery by emailing contact@areniee.com. Include your order number and clear photographs of the product and damage.
Please refer to our Return, Replacement & Refund Policy for the complete reporting procedure.
9. Returns and Shipping Charges
Eligible return, replacement and store-credit requests are governed by our Return, Replacement & Refund Policy.
Where a shipping-charge deduction applies to an approved return, it will be handled in accordance with the published policy and applicable law.
10. Contact Us
For shipping, tracking or delivery-related questions, contact:
Email: contact@areniee.com
Phone: +91 96247 33440
Address: A-25, Central Park, GIDC, Pandesara, Surat – 394221, Gujarat, India.